Atlanta Cleaning Systems – Policies & Terms of Service

Thank you for choosing Atlanta Cleaning Systems, where excellence meets consistency. To ensure transparency and a smooth client experience, we have established the following policies and terms:

At Atlanta Cleaning Systems, we understand that plans change. Our cancellation policy is designed to respect your time and ours, while ensuring we provide fair scheduling for all clients

🕓 24-Hour Cancellation Window

You may cancel or reschedule your appointment up to 24 hours before your scheduled cleaning at no charge.

❗ Same-Day Cancellations

Appointments canceled less than 24 hours in advance will be charged 50% of the total service fee.

This charge covers reserved time, staff scheduling, and lost opportunity for other bookings.

🚪 No-Show or Lockout Policy

If our team arrives and cannot gain access to the property within 15 minutes, the appointment will be marked as a no-show, and you will be charged 50% of the scheduled fee.

🔁 Rescheduling

You may reschedule up to 24 hours in advance with no penalty.

Rescheduling within 24 hours is subject to availability and may incur a rescheduling fee.

📅 How to Cancel or Reschedule

Call or text us directly at 770 758 5150

Email us at [email protected]

Why This Policy?

When you book an appointment, we reserve a dedicated time slot and team just for you. Same-day cancellations leave our team with unexpected gaps that cannot be filled last minute. This policy helps us pay our staff fairly and operate smoothly.

Need to update your booking or have a scheduling issue?
We’re here to help:
📞 770 758 5150
📧 [email protected]

Satisfaction Guarantee Policy

At Atlanta Cleaning Systems, we stand behind the quality of our work and genuinely care about your experience with us. Our goal is to leave every home and business spotless, refreshed, and ready for life to happen—just the way you expect it.

✅ Our Commitment to Your Satisfaction

If something isn’t done right, we will come back and make it right—at no additional cost to you.

We believe in doing things the right way, the first time—but if we ever miss the mark, your satisfaction is still guaranteed.

🧼 What’s Covered

Areas that were clearly missed or not cleaned to our standard

Services that do not match what was listed in your booking

Oversights in basic detail work (e.g., floors not mopped, counters untouched, etc.)

You must report any concerns to us within 24 hours of your service so we can schedule a timely resolution.

🚫 What’s Not Covered

New messes or changes made after the cleaning

Stains or buildup that are permanent or require specialty treatment outside our scope

Areas not originally included in your booked service

Concerns reported more than 24 hours after the service

📣 How to Request a Return Visit

We make it easy and respectful:

Contact us within 24 hours of your appointment

Provide details (and photos) of what was missed

Our team will schedule a priority re-clean at the earliest possible availability

💬 Why This Matters

Mistakes happen—but when they do, we don’t hide from them. We show up, fix it, and earn your trust.

At Atlanta Cleaning Systems, we don’t leave until it’s right.
Because your home isn’t just a place—it’s your peace of mind.

📞 770 758 5150
📧 [email protected]

Payment Policy

At Atlanta Cleaning Systems, we believe in clear, secure, and straightforward payment practices.

💳 Accepted Payment Methods:

Credit/Debit Card

Paypal

🔒 Card Authorization (Hold, Not Charged)

When you book a cleaning, your card will be authorized, not charged.

This card hold secures your appointment and helps prevent no-shows.

You will only be charged after the service is completed and verified.

💰 Payment Timing

Payment is due immediately upon completion of the service.

If you’re not present at the time of cleaning, your card on file will be automatically charged, and a digital receipt will be sent.

⚠️ Late or Failed Payments

Payments not received within 5 business days may incur a $25 late fee (per week).

Failed payments or chargebacks will result in a $35 processing fee.

💵 Tipping

Gratuity is never required but always appreciated.

You may tip your cleaning team with cash or include it in your final payment.

Booking Policy

We’ve made our booking process easy, efficient, and secure.

🗓 How to Book

Book online, by phone, or via email.

Choose from our cleaning services: Standard, Deep, Heavy-Duty, Move-In/Out, or Airbnb/Commercial.

Include accurate details: square footage, number of rooms, pets, and any extras.

✅ Appointment Confirmation

Appointments are confirmed once your card is placed on hold (authorized).

You’ll receive a confirmation email or text with your cleaning details and arrival window.

⏳ Arrival Time

Cleaners will arrive within a the window of your scheduled time.

You’ll be notified when the team is on the way.

🧾 Add-Ons & Special Requests

Add-on services (e.g., fridge, oven, baseboards) must be selected during booking or before cleaning begins.

On-the-spot add-on requests are subject to time and availability.

🔁 Changes & Cancellations

You may cancel or reschedule up to 24 hours in advance with no penalty.

Late cancellations and no-shows are subject to fees (see Cancellation Policy for full details).

🚫 Right to Refuse Service

We may cancel, reschedule, or refuse service if:

Entry is not provided within a reasonable time-frame

The home’s condition differs significantly from what was described

Unsafe or hazardous conditions are present

Safety Policy

At Atlanta Cleaning Systems, safety is at the heart of everything we do—for our clients, our staff, and your home or business environment. We follow clear safety procedures to ensure a respectful, responsible, and secure cleaning experience every time.

🛡️ Our Commitment to Safety

We take all reasonable precautions to ensure the safety of:

Your property

Our cleaning professionals

Your pets and family members

All cleaners are trained in safe handling of cleaning agents, equipment, and procedures aligned with industry best practices.

🧴 Cleaning Products & Equipment

We use high-quality, professional-grade products that are safe for residential and commercial environments.

If you have allergies, sensitivities, or product preferences, please notify us at booking.

Eco-friendly options are available upon request.

🚫 Hazardous Conditions

We reserve the right to refuse or pause service if any of the following unsafe conditions are present:

Pest infestations (insects, rodents, etc.)

Mold or mildew requiring specialized remediation

Bodily fluids or biohazards (blood, feces, urine, etc.)

Structural hazards (exposed wiring, unstable flooring, etc.)

Aggressive or unsecured animals

Our team’s safety is our responsibility. If any unsafe situation arises, we will notify you immediately to discuss next steps.

🐾 Pets

We love animals—but for the safety of our team and your pets:

Please secure all pets during cleaning

Let us know in advance if pets will be present

Excessive pet hair or accidents may result in an additional service fee

🚪 Entry & Exit Safety

Please ensure our team has safe, clear access to your home or business.

Walkways, driveways, and stairs should be free of obstruction and properly lit if dark.

If we arrive and cannot safely enter within 15 minutes, the appointment may be canceled and subject to a lockout fee.

💬 Emergencies or Concerns

If something unexpected occurs during cleaning (injury, damage, etc.), our team will stop service and notify you right away.

🧾 Liability

Atlanta Cleaning Systems is fully insured for general liability.

We are not responsible for injuries or damages resulting from pre-existing hazards or unstable fixtures/furniture.

Safety is not optional—it’s standard.
We believe that a clean space should never come at the cost of peace of mind. When you book with Atlanta Cleaning Systems, you're booking a team that puts safety, respect, and responsibility first.

Service Process (How It Works)

Book a Service online. Choose from standard, moving, deep clean, or commercial packages.

Receive Confirmation via email/text with details and arrival window.

Initial Walkthrough (Optional): On-site or virtual to assess scope, especially for heavy-duty jobs.

Cleaning Performed by a trained team with high-grade supplies and tools.

Final Walkthrough (Optional) to confirm satisfaction.

Payment Collected and receipt emailed or printed.

Add-On Policy

At Atlanta Cleaning Systems, we understand that every space is unique and every client has specific needs. That’s why we offer a wide range of additional services that can be tailored to your booking. Our goal is to make sure your home or business is cleaned exactly the way you need—without surprises or delays.

📝 How Add-Ons Work

📅 At the Time of Booking:

Add-ons should be selected during your initial booking so we can properly schedule time and staff.

Each add-on will be itemized on your quote or invoice before service begins.

🧽 On the Day of Cleaning:

If you’d like to add a service while we’re on-site, let us know before the team begins cleaning.

Last-minute add-ons are subject to availability and may extend the cleaning time or require rescheduling.

💲 Pricing Transparency

All add-on pricing is provided upfront during booking.

You’ll never be charged for an add-on you didn’t request or approve.

If a service requires an upgrade to a Heavy-Duty or Deep Clean based on your home’s condition, we’ll let you know before proceeding.

🚫 What’s Not Considered an Add-On

Please note: Add-ons do not include services outside the scope of general cleaning, such as:

Biohazard removal

Mold remediation

Appliance repair

Pest cleanup

💬 Questions About Add-Ons?

We’re happy to customize your service. If you’re unsure which add-ons apply to your space, give us a call or email us—we’ll help you build the perfect cleaning package.

📞 770-758-5150
📧 [email protected]

Language Request Policy

At Atlanta Cleaning Systems, we proudly serve a diverse community and understand that clear communication is key to delivering exceptional service. We offer language support to ensure every client feels heard, understood, and respected throughout their cleaning experience.

🌍 Languages Currently Offered

English

Spanish

We are working to expand our language options as our team grows.

🗣️ How to Request a Preferred Language

If you or someone in your household prefers communication in a language other than English, please let us know in advance.
To request a preferred language, simply email us at:
📧 [email protected]

We will do our best to assign a team member who can communicate in your requested language.

❗ Important Notes:

Language requests must be made before your scheduled appointment to allow time for scheduling accommodations.

While we strive to meet every request, availability may vary depending on team assignments.

If we are unable to accommodate a language request, we will communicate this promptly and offer alternative solutions.

💬 Questions or Special Requests?

We are committed to making your cleaning experience smooth, respectful, and comfortable. Don’t hesitate to reach out—we’re happy to assist.

📞 770-758-5150
📧 [email protected]

Smoke & Pet Policy

At Atlanta Cleaning Systems, we aim to create a clean, safe, and respectful environment for both our clients and our staff. To maintain the highest standard of service, we have established the following Smoke & Pet Policy.

🐾 Pet Policy

We love pets—but to ensure a smooth and safe cleaning process for everyone, we ask that pet owners follow these guidelines:

Please secure pets (in a crate, separate room, or outdoors) during the cleaning service.

Let us know ahead of time if any pets will be present in the home.

Homes with excessive pet hair, pet accidents, or odors may require additional time and are subject to extra charges.

🐕 We will never mistreat or handle pets unless instructed, and we ask that all animals be kept safely away from equipment and supplies.

🚬 Smoke Policy

To protect the health of our team and maintain equipment integrity:

We reserve the right to charge an additional fee for homes with heavy smoke odor, nicotine residue, or visible smoke buildup on surfaces.

Our team may assess and adjust the service level on-site if smoke conditions significantly affect cleaning time or product use.

Atlanta Cleaning Systems does not offer smoke or nicotine remediation services, but we can refer specialized vendors if needed.

❗ Important Notes

If your home includes both smoking and pets, please inform us in advance so we can assign the proper team and time window.

Failure to disclose pet or smoke conditions may result in rescheduling or additional fees on-site.

💬 Questions About This Policy?

We appreciate your cooperation in helping us provide high-quality service in every space we clean. If you have any questions or need clarification, don’t hesitate to reach out.

📞 770-758-5150
📧 [email protected]

Scope & Limitations Policy

At Atlanta Cleaning Systems, we are committed to providing the highest quality cleaning services. To ensure complete transparency and a positive experience, we have outlined the scope of our services and the limitations of what we can offer.

🧼 What We Clean

Our services include, but are not limited to, the following:

Residential Cleaning

Living rooms, bedrooms, kitchens, and bathrooms

Dusting, vacuuming, mopping, surface wiping

Floor care (sweeping, mopping, or vacuuming)

Baseboards, window sills, and light fixtures

Inside refrigerator and oven (when requested as an add-on)

Commercial Cleaning

Office spaces, reception areas, restrooms, break rooms

Cleaning and disinfecting common areas

Surface cleaning, vacuuming, trash removal

Move-In/Move-Out Cleaning

Full home clean including cabinets, walls, and baseboards

Deep cleaning of all surfaces and floors

🚫 What We Do Not Clean

While we offer comprehensive cleaning services, there are certain areas and situations that fall outside the scope of our services:

Hazardous Materials
We do not handle biohazards such as blood, bodily fluids, or hazardous waste.
For such cases, please contact a licensed remediation company.

Mold Remediation
We do not offer mold removal services. If mold is detected, we will advise you to seek professional mold remediation services.

Heavy or Excessive Clutter
We cannot clean in environments with excessive clutter or hoarding conditions. Cleaning in these environments may be dangerous for both our team and your property.

Pests or Infestations
If your home has an infestation (bedbugs, rodents, etc.), we will not proceed with cleaning until the issue has been professionally handled by an exterminator.

Appliance Repairs
We do not repair or fix appliances (e.g., dishwashers, refrigerators). We can clean the interiors but cannot perform any maintenance or mechanical work.

Items Not Included in the Service Package
Any areas, rooms, or specific tasks not requested at the time of booking or listed in your service package will not be included in the cleaning.

🛑 Limitations of Service

Time Constraints: Each cleaning package comes with a set time frame. If additional time is required to complete your service due to unforeseen circumstances (e.g., high levels of dirt, large square footage), additional charges may apply.

Special Requests: Any special requests made during the cleaning may require an add-on charge or might not be feasible due to time constraints.

Personal Items: Our team is trained to avoid handling or moving personal items, valuables, or fragile objects unless specifically requested and done with proper precautions.

Pets and Children: While we aim to be considerate, pets and young children should be kept safely away from cleaning areas for both their safety and the safety of our staff.

💬 Questions or Clarifications?

If you have any questions regarding the scope of our services or specific concerns about limitations, please don’t hesitate to reach out. We’re happy to discuss your needs and ensure that we provide the right service for your situation.

📞 770-758-5150
📧 [email protected]

Area Service Policy

At Atlanta Cleaning Systems, we are committed to delivering top-quality cleaning services to a wide range of areas within the Greater Atlanta region. To ensure the best service and efficiency, we have outlined the following service area guidelines.

📍 Service Area Coverage

We proudly serve clients within a 50-mile radius of downtown Atlanta. This includes the city of Atlanta and a number of surrounding counties. Some of the counties we service include:

Fulton County

Bartow County

Fulton County

Dekalb County

Cobb County

Gwinnett County

Clayton County

Forsyth County

Henry County

Cherokee County

Douglas County

Rockdale County

Paulding County

Walton County

South Fulton County

And surrounding areas

🌍 Out-of-Area Service Requests

If your location is beyond our standard 50-mile service area, don’t worry—we are happy to accommodate! Services outside of this radius can still be arranged on a case-by-case basis. Please note that additional fees may apply to cover the extra travel time and distance.

📧 How to Request Out-of-Area Service

If you are located outside of our service area:

Call us at 770-758-5150 or email us at [email protected].

Provide your address and the city or county you're located in.

We’ll review your request and offer a tailored solution, including any applicable travel fees or adjustments.

⚠️ Additional Fees for Extended Service Areas

For locations beyond the 50-mile radius, we will assess a travel surcharge based on distance and travel time.

The travel fee will be disclosed upfront when confirming your service, ensuring transparency.

🛠️ Flexible and Accommodating Service

We understand that your cleaning needs may extend beyond the standard service area, and we are committed to accommodating those needs. Whether it’s a one-time cleaning or recurring service, we’ll work with you to ensure your home or business gets the attention it deserves.

💬 Questions or Clarifications?

If you have questions about whether your location is within our service area or need assistance with an out-of-area request, we’re happy to help!

📞 770-758-5150
📧 [email protected]

Privacy Policy

At Atlanta Cleaning Systems, we respect and value the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or use our services:

Personal Information

Name

Email address

Phone number

Billing address

Payment information (when making a purchase or booking a service)

Service preferences and history

Non-Personal Information

IP address

Browser type and version

Device information

Usage data (how you interact with our website, pages visited, etc.)

Cookies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and allow us to personalize your experience.

You can manage cookie preferences through your browser settings, though disabling cookies may affect your experience on the website.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services: To fulfill bookings, process payments, and manage client accounts.

To communicate with you: To send service updates, promotional offers, and respond to inquiries. You can opt-out of marketing emails at any time.

To ensure security and comply with the law: To detect and prevent fraud, ensure the safety of our website, and comply with applicable laws and regulations.

How We Protect Your Information

We take reasonable precautions to safeguard the security of your personal information, including:

Encryption: We use encryption to protect sensitive data during transmission.

Access Control: Access to your personal information is limited to employees or contractors who need it to provide our services.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for specific business purposes, including:

Service providers who help us run our business, such as payment processors, email marketing providers, and technical support.

Legal compliance: If required by law, we may disclose your information in response to a subpoena, court order, or legal request.

Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information: You can contact us to request a copy of the personal information we hold about you or to correct any inaccuracies.

Opt-out of marketing communications: You can unsubscribe from marketing emails at any time by following the instructions in the email or contacting us directly.

Request restrictions on the processing of your information, though this may limit some services.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the most recent revision. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

📞 770-758-5150
📧 [email protected]

Terms and Conditions

Welcome to Atlanta Cleaning Systems! By accessing and using our website or booking our services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

These Terms and Conditions (“Terms”) apply to all visitors, users, and clients of Atlanta Cleaning Systems. By using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

2. Service Agreement

Atlanta Cleaning Systems provides professional cleaning services for residential and commercial clients within the Greater Atlanta area. The scope of services is detailed on the website and during the booking process. By booking our services, you enter into a contract with us and agree to the following:

Service Completion: We will provide cleaning services as agreed in the booking, including any add-ons or custom requests made in advance.

Client Responsibilities: The client is responsible for ensuring safe access to the property and providing necessary instructions regarding cleaning preferences. Pets must be secured during cleaning.

3. Booking and Payment Terms

Booking: To book our services, clients must provide valid personal and payment details. We require a credit card to secure appointments, but the card will only be charged after services are rendered.

Payment: Payments are due immediately upon completion of service. Accepted payment methods include credit/debit card, paypal.

Late Payment: Unpaid invoices within 5 business days are subject to a late fee of $25 per week. Returned payments will incur a $35 fee.

Pricing: All prices are listed on our website and may be subject to change. Any additional services or requests beyond the initial booking will be subject to extra charges.

4. Cancellations and Rescheduling

Cancellation Policy: Clients may cancel or reschedule appointments up to 24 hours before the scheduled time without penalty.

Same-Day Cancellations: Cancellations made less than 24 hours in advance will incur a cancellation fee.

No-Show: If the client is not available for the scheduled cleaning, or access is denied, the appointment will be marked as a no-show, and a 50% charge will apply.

5. Liability and Damages

Limitations of Liability: While we take great care in performing our cleaning services, Atlanta Cleaning Systems is not responsible for damages caused by pre-existing conditions, such as broken fixtures, weak furniture, or poorly installed items.

Damage Reporting: Any damages or issues should be reported to us within 24 hours after service. We are not liable for damages to items not in plain view or outside the scope of cleaning as defined at booking.

6. Privacy and Data Protection

Your privacy is important to us. All personal and payment information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information. By booking our services, you consent to the collection and processing of your personal data as outlined.

7. Intellectual Property

All content on the Atlanta Cleaning Systems website, including text, images, logos, graphics, and designs, is the intellectual property of Atlanta Cleaning Systems and is protected by copyright laws. You may not copy, reproduce, or distribute any content from the website without explicit written permission.

8. Website Use

By accessing or using our website, you agree not to:

Use our website for any illegal or unauthorized purpose

Interfere with the proper functioning of our website or disrupt our services

Submit false information or engage in fraudulent activities

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience, and we are not responsible for the content, privacy practices, or services of these third-party sites.

10. Modifications and Updates

Atlanta Cleaning Systems reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review these Terms periodically.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Georgia. Any disputes arising from the use of our services or website will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

📞 770-758-5150
📧 [email protected]